1. What do you charge?
2. Do you have any other hidden fees or charges?
3. What happens if I cancel my exchange after I have paid for it?
4. How far in advance can I put my Exchange Request on?
5. Can I get my week back for my own use, after I have deposited it with Passport to Holidays?
6. Do you have any restrictions on what I can take out of your system?
7. Can I see a few examples of the privately owned cottages/villas/apartments/park homes that have deposited weeks into the Passport to Holidays system?
8. What is a Bonus Week?
9. Can I take a Bonus Week as an exchange?
10. Can I use Bonus Weeks for Family & Friends?
11. How many bonus weeks can I have?
12. Do I pay an exchange fee as well as the Bonus price listed?
13. How far in advance can I book a Bonus Week?
14. I am a park owner. Do I have to deposit my week to join Passport to Holidays?
15. I own a park home in the UK. Can I use it to exchange into a resort in Spain?
16. Will you pass my details on to any other company?
17. Can I exchange my own home?
18. Is there a minimum standard for private holiday homes?
19. Can you guarantee standards of accommodation?
20. How do I get double credit for a high season week?
21. I don’t own a holiday home Can I still join Passport to Holidays?
22. Can I make last minute deposits?
23. How long do I have to “spend” my credits?
24. What happens if a Passport to Holidays guest causes damage to the holiday property?

Q1. What do you charge?

£30 yearly enrolment fee then just £72.00 GBP, £74 GBP Europe and 89 GPB Rest of the World is all you pay for your exchange.

Q2. Do you have any other hidden fees or charges?

• No Guest Fees
• No Upgrade Fees
• Passport to Holidays scheme which costs £30.00 GBP per year and allows you to make priority requests and gives you access to holiday weeks not shown on our availability but obtained from our world wide trading partners.
• Passport to Holidays members get a £10.00 GBP discount off every bonus week and a £ GBP discount off all long haul exchanges.

Q3. What happens if I cancel my exchange after I have paid for it?

You not only loose the exchange fee, but you also loose the week you have deposited. We therefore recommend our Cancellation Protection Scheme.

Cancellation Protection Scheme:

For a fee of £10.00 GBP in addition to the exchange fee, we offer the Cancellation Protection Scheme. This Scheme allows you to make a cancellation right up to the date of check-in. With our £10 CPS you can cancel your exchange holiday for any reasonable reason and have your exchange credit reinstated to spend on another exchange holiday and your exchange fee refunded.

We would like to point out that "I have changed my mind" or "I have found something better" or "I don't want to go" are not reasonable reasons for canceling your exchange holiday.

We will continue to take your verbal instructions to cancel an exchange and will reinstate the exchange credit you used for that booking, however before refunding the exchange fee we ask you to send us a document supporting the need for cancellation.

Examples are a doctor's note, a death certificate (copies acceptable), a letter from your employer or a letter from any third party explaining the need to cancel your holiday.

On receipt of such a document, we will issue a refund of the exchange fee you paid immediately by cheque, so please remember to enclose your name & address.

Q4. How far in advance can I put my Exchange Request on?

If you are a Gold member, as far in advance as you like. The earlier you place your request, the more chance we have of fulfilling that request

Q5. Can I get my week back for my own use, after I have deposited it with Passport to Holidays?

No. When you deposit a week into the Passport to Holidays system, you are ceding your rights of occupancy for that week to Passport to Holidays. However, if we have not found an exchange customer for your deposited week, and you ask for it back, we will normally return that week to you, assuming that you have not used the credit given to you for that week.

Deposited weeks are often taken within hours of your deposit, so please check with us FIRST before assuming your deposited week is vacant

Q6. Do you have any restrictions on what I can take out of your system?

No. Any week in gets any week out. That means that you can use your credit to take any week in any property at any time of year in any location, assuming that it is available through the Passport to Holidays system i.e. some one else has deposited it.

This applies to both Park Home units and to private holiday rental properties. You can deposit one and take the other if you wish.

Q7. Can I see a few examples of the privately owned cottages/villas/apartments/Park Homes that have deposited weeks into the Passport to Holidays system?

Click here to see some examples.

Q8. What is a bonus week?

A bonus week is a week deposited into the Passport to Holidays system, but not taken as an exchange 6 weeks prior to check in. In order to fill these weeks, we make them available to our members at bargain prices, without the need to deposit a week in exchange or to use a credit.
Passport to Holidays members get a discount of £10 GBP off every bonus week and a £ GBP discount off all long haul exchanges.

Q9. Can I take a bonus week as an exchange?

Yes, of course. You then pay only the exchange fee and not the advertised Bonus Week price.

Q10. Can I use Bonus time for Family & Friends?

YES you may use Bonus Weeks for family and friends, however, when you do this "you" take responsibility for their actions while using the holiday accommodation.

Q11. How many bonus weeks can I have?

You are not limited to the number of Bonus Weeks you can use. If there is a Bonus Weeks available and you get in first, it's yours.

Q12. Do I pay an exchange fee as well as the Bonus price listed?

No, you only need pay the bonus price listed for the week you are going to use.

Q13. How far in advance can I book a Bonus Week?

Bonus time only becomes available six (6) weeks prior to the starting date of the week booked

Q14. I am a Holiday Park owner. Do I have to deposit my week to join Passport to Holidays?

No, you can wait until we satisfy your request for an exchange before depositing your week if you wish. You can join Passport to Holidays at any time without making a deposit.You can deposit your week at any time, as soon as you have decided that you will not be using that week yourself. You then get a 3 year credit.

Q15. I own a Park home in the UK. Can I use it to exchange into a apartment in Spain?

Yes, Park home weeks and weeks in outright owned property are interchangeable in the Passport to Holidays system. You are the customer, so you have the choice as to the type of accommodation you exchange into.

Q16. Will you pass my details on to any other company?

No. Passport to Holidays is careful to treat the privacy of its customers with care and due regard to United Kingdom law. Please click here to see our privacy policy.

Q17. Can I exchange my own home?

I want to exchange my own home for a holiday in some one else’s home. Can Passport to Holidays help me?

No Passport to Holidays deals only in weeks in holiday homes. There has to be a local property manager available during the inbound customer’s holiday to attend to any problems that customer may have.

The weeks deposited into the Passport to Holidays system have to be weeks in holiday Park home, holiday rental properties, or managed second homes. We do not accept weeks in people’s own homes.

Q18. Is there a minimum standard for private holiday homes?

Most properties whose owners deposit weeks into the Passport to Holidays system have a high standard of internal comfort and are in wonderful holiday locations. We have the following minimum standards.

To be accepted into the Passport to Holidays system your property must be entirely self contained. (No facilities inside the property shared with anyone else). It must contain a kitchen suitable for preparing meals and obviously a private internal bathroom. It must be in a pleasant location in an area where people normally take pleasurable holidays. It must have a reliable local property manager, to attend to any problems that may occur during the inbound exchange guest’s stay.

It must be thoroughly cleaned prior to the exchange guest’s arrival, and be presented in a warm and comfortable condition. Bed linens must normally be provided. (Can be an extra charge) Acceptance of any week deposited in any property is entirely at the discretion of Passport to Holidays.

Q19. Can you guarantee standards of accommodation?

Most Holiday Park resorts are to a very high standard, however there is still variation of quality from resort to resort and country to country. At Passport to Holidays, we do not attempt to offer like for like. The choice of which resort to take in exchange, including the time of year and the unit size, is entirely up to you, the customer. This gives you the maximum choice without the artificial “like for like” restrictions which other exchange companies impose. Private holiday rental properties vary in standard enormously. A rustic gite in the French countryside will obviously be of a completely different standard to a luxury condominium in Florida. It is up to you, the customer, to choose the kind of exchange holiday accommodation that suits you best. We provide the name and contact details of the property owner on confirmation, to enable you to satisfy yourself that the property is right for you. In the highly unlikely event of the owner failing to maintain the holiday property to a good standard, then the property and the owner will be removed from our lists.

Q20. How do I get a double credit for a high season week?

If you deposit a week in a 2 bedroom (or larger) property in high season, then you get 2 credits instead of one. This is to encourage deposits when we have greatest demand for exchange weeks from our members. You cannot use your “double credits” to take out two weeks in high season, but you can use them for one week in high season and one week at any other time of year.

HIGH SEASON IS DEFINED AND LIMITED TO THE FOLLOWING.
Europe: (Excluding Canary Islands and Ski Resorts); the last week of July and all of August.
Canary Islands and Madeira: the last week of July, all of August, Christmas and New Year weeks.
Ski resorts in Europe and North America: Christmas and New Year weeks, the last two weeks of February, all of March and the first week in April.
North America (excluding Florida and ski resorts): the last week of July and all of August.
Florida and the Caribbean: Christmas and New Year weeks, the last 2 weeks of February, the first week in March and the 2 weeks either side of Easter weekend.

NO OTHER WEEK OR PART OF THE WORLD IS DEFINED AS HIGH SEASON.

Q21. I don’t own a holiday home or a Park home. Can I still join Passport to Holidays?

NO. Passport to Holidays membership is open only to people who own timeshare, holiday rental property or a managed second home, all of which have to be available for holiday occupancy in one week periods.

The family and friends of members of Passport to Holidays may take weeks from the system only with the permission of an existing member and by quoting that member’s membership number.

Q22. Can I make last minute deposits?

We require a minimum of 8 weeks notice. I.e. you can deposit weeks up to 8 weeks prior to check in. However we are sometimes able to take deposits at short notice for popular times of year if we know we have members waiting to take that week. (Entirely at our discretion)

Q23. How long do I have to “spend” my credits?

You have 3 full years from the date of your deposit to use your credit. You use your credit by booking an exchange holiday. It is the date of booking that has to be within 3 years, not the date of your exchange holiday. You can save up your credits for a long trip if you wish. Your family and friends can use your credits with your permission.

Q24. What happens if a Passport to Holidays guest causes damage to the holiday property?

Passport to Holidays has insurance in place underwritten at Lloyds of London which covers severe damage to holiday property caused by any Passport to Holidays guest. The minimum claim is £400 and the maximum £4 million. This indemnity applies only if the claimant's existing buildings and contents insurance fails to cover such damage.